Cognos Now! SLA Monitoring

See how IBM Cognos Now! allows you to manage Service Level Agreements successfully to ensure account retention and customer satisfaction.

Cognos Now! SLA Introduction

See how IBM Cognos Now! provides proven practices for the continuous monitoring and for Service level Agreements (SLAs) within a typical support organization

Play (2 min 12 sec)

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Monitoring Dispatch Costs

This demo shows how a vice president of support operations monitors the costs associated with dispatching mobile technicians on calls to investigate some of the underlying drivers of costs across support centers.

Play (6 min 48 sec)

Download (19.49MB)


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Monitoring Call Volumes within SLAs

This demo shows how Cognos Now! can monitor the call volumes anticipated within prescribed Service Level Agreements.

Play (3 min 47 sec)

Download (10.23MB)


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Meeting Customer's needs

In this demo, a customer support specialist needs to understand current support offerings in the context of customer profiles and value to ensure that high value customers are having their needs met.

Play (2 min 51 sec)

Download (7.19MB)


Additional resources
	View script (16.98KB)